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What is My Account?

My Account is the section you reach after you log in at UnearGO.com. My Account allows you to know your active orders as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are the modes of payment?

You can pay for your order on UnearGO.com using the following modes of payment: 

1. Cash on delivery.

2. Book the product and pick up from store.

    

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

The VAT is included in the MRP of products. There are no additional taxes added by UnearGO.com to your order. The prices you see on our product pages are the prices you pay.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

When will I receive my order?

Once you are done selecting your products and click on checkout yo. Your order will be delivered to you on the day or within 24 hour. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Billing Address Edit” section to change your delivery address

How much are the delivery charges?

Delivery is free for orders above Rs. 500. For any orders below that we charge according to the place where it has to be shipped.

Do you deliver in my area?

You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee according to the place the item has to be shipped for orders above Rs100 in value.

Do you do same day delivery?

We do same day delivery provided you place your order before 3 pm on the day you want delivery. And order placed after 3 pm Can be delivered on same day or next day depending on the prevailing situations and availability of delivery boys.

What is Same Day Delivery?

UnearGO has now started same day delivery. All you have to do is order before 3 pm and we will deliver it to you the same day evening. And order placed after 3 pm can be delivered on same day or next day depending on the prevailing situations and availability of delivery boys.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team or store owner for any modification of order.

Is it possible to order an item which is out of stock?
Yes, you can order products which are out of stock by making a call to store. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.



How do I check the current status of my order?

The only way you can check the status of your order is by contacting our stores or customer support team.

When and how can I cancel an order?

You can cancel an order before the delivery boy reaches to your door by contacting our stores or customer support team.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at +91-81-8282-111-8 or via email at uneargo@gmail.com.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with UnearGO. Do write to us at feedback@uneargo.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

What do I do if an item is defective ?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the same store after calling him.But product should be in good condition.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be collected from store by hand to hand. Please contact customer support for any further assistance regarding this issue.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at product@uneargo.com and we will try our best to make the product available to you